Shipping Policy
Effective Date: October 2025
Company Name: MetaleMart
Website: www.metaleMart.in
1. General Overview
At MetaleMart, we strive to deliver your industrial raw materials safely, accurately, and on time. We currently offer nationwide shipping across India, leveraging trusted logistics and transport partners to ensure smooth order fulfillment.
2. Dispatch & Delivery Timeline
- Orders are generally processed and dispatched within 5–7 business days after payment confirmation.
- Delivery timelines range from 12–15 business days from the date of dispatch, depending on product type, quantity, and delivery location.
- In certain cases—such as remote locations, bulk orders, or material unavailability—delivery may take longer. Customers will be notified promptly via email or phone in such cases.
3. Shipping Charges
- Shipping charges are calculated based on weight, volume, and destination during checkout.
- Any additional logistics or handling charges (if applicable) will be clearly communicated before payment confirmation.
4. Order Tracking
Once your order has been dispatched, a tracking ID and link will be shared via email/SMS. You can monitor the real-time delivery status through our logistics partner's website or your MetaleMart account dashboard.
5. Partial Shipments
In cases where certain items are ready before others, MetaleMart may choose to ship the order in parts. Customers will be notified accordingly, and no additional shipping charge will apply for split shipments initiated by us.
6. Delays & Exceptions
While we work closely with our logistics partners to ensure timely delivery, delays caused by transportation issues, weather, strikes, or unforeseen events are beyond our control. However, our support team will assist in providing the best possible resolution.
7. Delivery Verification
All deliveries must be checked and signed upon receipt. Any visible damage or discrepancy must be reported immediately to the delivery personnel and notified to MetaleMart within 24 hours of delivery.